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User Agreement

Last updated: 06/05/2025

1. Agreement to Terms

By accessing or using the Surplus EV Inc. website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License

Permission is granted to temporarily access the materials (information or software) on Surplus EV's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Vehicle Reservations

When you place a reservation for a vehicle:

  • You must pay a $100 refundable reservation fee
  • This fee will be refunded if you cancel your reservation
  • Reservations are subject to vehicle availability
  • We reserve the right to cancel reservations at our discretion

4. Vehicle Purchase Terms

All vehicle sales are subject to the following conditions:

  • Vehicles are sold "as-is" with no warranties unless otherwise specified
  • Sales are limited to California residents only
  • Buyers must provide valid California driver's license and proof of insurance
  • Buyers must complete all required documentation including DMV forms
  • Final payment must be received and cleared before vehicle delivery
  • Accepted payment methods: ACH transfer, wire transfer, or cashier's check (credit/debit cards only accepted for reservation deposits)
  • All sales are final - no returns or exchanges
  • Delivery or pickup must occur within 14 days of payment

5. Account Terms

You are responsible for:

  • Maintaining the confidentiality of your account
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

6. Customer Support Services

We provide customer support through various channels, including a chat service powered by Crisp:

  • Our chat service is available to all users, whether or not they have an account
  • If you are logged into your account, you may choose to share your account information with our support team to receive more personalized assistance
  • Sharing your information is optional and based on your explicit consent
  • Any communication through our customer support channels should be professional and respectful
  • We reserve the right to terminate support conversations that contain abusive language or behavior

7. Pricing and Fees

All prices and fees are subject to the following terms:

  • Vehicle prices are listed in U.S. dollars and exclude taxes and fees
  • California sales tax will be calculated based on your registration address
  • DMV registration fees will be calculated and disclosed before delivery
  • Prices are subject to change without notice until reservation is confirmed
  • We reserve the right to correct pricing errors
  • Additional fees may apply for delivery services

8. Privacy and Data Collection

By using our services, you acknowledge that:

  • We collect and process personal information as described in our Privacy Policy
  • You consent to the collection of identity documents for purchase verification
  • Your information may be shared with government agencies for vehicle registration
  • You have rights under California privacy laws as detailed in our Privacy Policy

9. Disclaimer

The materials on Surplus EV's website are provided on an 'as is' basis. Surplus EV makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

10. Limitations

In no event shall Surplus EV or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Surplus EV's website.

11. Accuracy of Materials

The materials appearing on Surplus EV's website could include technical, typographical, or photographic errors. Surplus EV does not warrant that any of the materials on its website are accurate, complete, or current.

12. Links

Surplus EV has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Surplus EV of the site.

13. Modifications

Surplus EV may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

15. Contact Information

For any questions regarding these terms, please contact us at:
Email: cars@surplusev.com
Address: 2184 E Colorado Blvd, Pasadena, CA 91107