- 1 We believe transparency makes for happy customers. We highlight what we think you'll like and what we think you might not about our cars and the EV experience.
- 2 We offer no-haggle pricing. The price you see is the price you pay, plus only government-required sales tax and registration. Every car passes our 73-point inspection and is backed by our 3-day return policy.
- 3 We value your time. Browse our inventory and send questions. When you've found a car you love, we promise an efficient and painless pickup experience at our showroom.
Frequently Asked Questions
Everything you need to know about buying your next electric vehicle from Surplus EV
Why choose Surplus EV?
What's so great about EVs?
- 1 You can fill up at home! Choose an EV with a rated range 20% higher than your longest regular round trip drive to ensure you can always make it back to your home charger.
- 2 They drive better than gas-powered cars. Instant torque and regenerative braking make driving smoother in day-to-day traffic and more confidence inspiring in rain and snow.
- 3 Batteries are very reliable, but if they do fail you're covered. Every car we sell retains the original battery warranty which covers the costliest potential repair to your vehicle.
What are the trade-offs?
- 1 If you frequently travel long distances, it can be time-consuming to plan an ideal route with the current availability and inconsistency of fast charging.
- 2 Cold weather (below 50°F) and extreme heat (above 90°F) can have a noticeable impact on the range of your vehicle as your car works harder to keep the battery at its optimal temperature.
- 3 Tires can wear more quickly than gas-powered cars due to the higher weight of EVs, but your savings on fuel, oil changes and smog checks will easily offset the expense.
Buying Process
How do I purchase a vehicle?
Browse our inventory, reserve your chosen vehicle online with a refundable deposit, complete the paperwork and schedule pickup at our showroom.
What documents do I need?
You'll need a valid driver's license, proof of auto insurance for your new vehicle and payment. We'll guide you through any additional documentation required.
Can I test drive before purchasing?
Yes! Schedule a test drive at our showroom. We encourage you to experience the EV difference before making your decision.
Do you offer trade-ins?
We plan on accepting all-electric vehicles on trade in the near future. We can help you find a buyer for your existing vehicle after placing a reservation.
Do you offer financing?
We do not currently offer in-house financing but can work with you to find 3rd party financing that meets your needs. We recommend finding a credit union that offers discounted rates for all-electric vehicles to lower your borrowing cost.
Vehicle Inspection & Warranty
How are vehicles inspected?
Every vehicle undergoes a comprehensive 73-point inspection. We provide detailed inspection reports with photos showing any cosmetic issues.
What warranty coverage is included?
All vehicles retain their original manufacturer battery warranty, which typically covers 8 years or 100,000+ miles.
Can I review the inspection report?
Absolutely. Every listing includes a detailed inspection summary and photos. Full reports are also available for download.
Delivery
Where can I pick up my vehicle?
All vehicles are delivered at our showroom in Pasadena. Once you've placed a reservation and you've confirmed pricing, you can schedule a delivery appointment from your account at a time that works best for you.
When can I schedule delivery of my vehicle?
Delivery appointments can typically be scheduled within 3 business days after we've confirmed final pricing.
What happens at delivery?
We'll walk you through your new EV, explain key features, ensure all paperwork is complete and answer any questions.
Pricing & Fees
Are prices negotiable?
We offer our best pricing to all customers. No stress about haggling to get the best deal.
What fees are involved?
Only government-required fees including sales tax and registration when you buy. If you cancel a purchase under our 3-day return policy, a restocking fee and a mileage fee may apply, as described in our Terms.
Are there EV incentives available?
Yes! Most California residents will qualify for utility incentives or other programs that subsidize the cost of installing home charging. These incentives can range in value from $500 to $4,000. Check out our incentive calculator for more details.
Cancellations & Support
What if I change my mind?
Reservations are fully refundable before final purchase, and every purchase is backed by our 3-day return policy, subject to the conditions in our Terms. You can cancel your reservation in your account or contact us for help.
How do I contact support?
You can reach us using the live chat function on our website during normal business hours or our email at cars@surplusev.com.