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Privacy Policy

Last updated: 06/05/2025

1. Introduction

Welcome to Surplus EV Inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect several types of information:

  • Personal Information: Name, email address, phone number, and mailing address when you create an account or make a reservation.
  • Vehicle Purchase Information: Information related to your vehicle purchase, including registration details, co-registrant information, and payment information.
  • Identity Documents: Driver's license and proof of insurance when you complete a reservation (stored securely and deleted upon cancellation).
  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
  • Cookies and Similar Technologies:
    • Authentication cookies - Required for login functionality
    • Session cookies - Maintain your preferences during browsing
    • Local storage - Saves your chat preferences and temporary reservation data
  • Location Data: ZIP code for tax calculations and incentive eligibility.

3. How We Use Your Information

We use your information to:

  • Process your vehicle reservations and purchases
  • Calculate applicable taxes and fees based on your location
  • Verify your identity and eligibility to purchase vehicles
  • Communicate with you about your transactions
  • Send reservation confirmations and updates via email
  • Process payments through Stripe
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Companies that help us operate our business:
    • Stripe - for payment processing
    • Supabase - for data storage and authentication
    • Email service providers - for transactional emails
    • CARFAX - to provide vehicle history reports (VIN only)
  • Government Agencies: California DMV for vehicle registration
  • Law Enforcement: When required by law or valid legal process
  • With Your Consent: Other third parties with your explicit consent

4.1 Customer Support Chat

We use Crisp, a third-party chat service, to provide customer support on our website. If you are logged into your account and initiate a chat, we will ask for your consent before sharing your account information (such as your name, email address, and account ID) with Crisp.

Sharing this information is completely optional. If you choose not to share your information, you can still use the chat service anonymously. If you consent to sharing your information, it will help our support team provide you with faster, more personalized assistance.

When you log out of your account, we automatically remove your personal information from the chat service. You can also withdraw your consent at any time by logging out or by contacting us to reset your preferences.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • All data transmission is encrypted using SSL/TLS protocols
  • Sensitive documents are stored in secure cloud storage with access controls
  • Payment information is processed through PCI-compliant Stripe (we never store credit card numbers)
  • Identity documents are automatically deleted when reservations are canceled
  • Access to personal information is limited to authorized personnel only

6. Your Rights

Under California law, you have the right to:

  • Know: Request information about the personal information we collect about you and how we use and share it.
  • Delete: Request the deletion of personal information we collect from you, subject to certain exceptions.
  • Opt-Out: Opt out of the sale or sharing of your personal information with third parties, including for cross-context behavioral advertising.
  • Correct: Request correction of inaccurate personal information we maintain about you.
  • Limit: Limit the use and disclosure of sensitive personal information collected about you.
  • Non-Discrimination: You will not be discriminated against for exercising any of these rights.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account Information: Retained until you delete your account
  • Transaction Records: Retained for 7 years for tax and legal compliance
  • Identity Documents: Deleted immediately upon reservation cancelation or 30 days after vehicle delivery
  • Communication Records: Retained for 3 years or as required by law

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

10. Contact Us

If you have questions about this privacy policy, please contact us at:
Email: cars@surplusev.com
Address: 2184 E Colorado Blvd, Pasadena, CA 91107